Help Center

ielaan is a smart digital screen marketplace with AI creative tools connecting advertisers with verified smart LED screens in restaurants, cafes, and commercial venues.

Anyone with a valid email. Advertisers can launch campaigns immediately after signup. Screen owners need to complete KYC verification before their listing goes live.

ielaan currently operates in Pakistan and Saudi Arabia. Browse available screens on the marketplace to see what is listed near you.

Create a campaign under My Campaigns, upload or generate your ad creative, then browse available screens. Send a proposal to the screen owner — once accepted, you proceed to checkout and your ad goes live.

Images (JPEG, PNG, WebP) and videos (MP4, WebM up to 50 MB). Minimum resolution 1280×720. The Android app on the screen handles playback automatically.

Yes. The AI Creative Studio lets you generate image and video ads using AI. Open it from your advertiser dashboard, describe your campaign, and the AI generates creative options for you to choose from.

Every play is confirmed by a device heartbeat when your ad actually displays on screen. We don't estimate audience size or impressions — only verified, completed plays count toward delivery.

Cancellations more than 48 hours before campaign start receive a full refund. Within 48 hours: 50% refund, 50% paid to the screen owner. After the campaign starts: no refund.

Go to My Listings → Add New Space. Fill in your screen details, pricing, and location. Submit for review — once approved, your screen appears in the marketplace.

KYC is required before your listing goes live and before payouts are released. It protects advertisers and ensures all screen owners are legitimate businesses. Upload your documents under Verification in the sidebar.

Install the ielaan Screen app on your Android TV or tablet. Go to Settings → Pair Device to get a pairing code, then enter it under Devices in your owner dashboard.

Earnings are held in escrow during the campaign. Once the dispute window closes (up to 10 days after the job ends), payouts are processed within 1–5 business days to your connected bank account.

Open Approval Queue in your dashboard. Review the ad creative, campaign dates, and pricing. Accept or reject — advertisers are notified instantly.

Yes. Go to My Listings and click Pause on any active listing. No new proposals will be accepted while paused. Existing confirmed bookings will still run.

If your device is offline for more than 10% of contracted hours, a proportional credit may be issued to the advertiser from your payout. Keep your device on stable internet and the ielaan app updated.

Any individual ielaan account can become an agency — no separate signup needed. Sign in, then open the Agency Dashboard and fill in your agency name and type to become the Agency Admin, who controls team member access, permissions, and billing. (Not available for accounts already part of an agency.)

Yes. Go to Agency Settings → Team to invite members and set their role (admin or member). All billing is consolidated under the Agency Admin account.

Yes. Each campaign can be labelled with a client brand. Contact support@ielaan.com if you need help setting up multi-client workflows.

Go to Disputes in your dashboard and click "File Dispute" on the relevant booking. You have 10 days after the campaign end date to raise a dispute. Include evidence — screenshots, device logs, descriptions.

Automated review takes 0–24 hours. If inconclusive, a human mediator reviews within 24–72 hours. Both parties are notified once a decision is made.

Payment remains in escrow while the dispute is open. Once resolved, escrow is released, split, or refunded according to the mediator's decision.

Go to Account Settings in your dashboard sidebar. You can update your email, password, and notification preferences there.

Credit/debit cards (Visa, Mastercard) via Stripe. Local methods in Pakistan: EasyPaisa, JazzCash. In Saudi Arabia: mada, STC Pay.

Go to Account Settings → Danger Zone → Close Account. Active campaigns and pending escrow will be resolved first. Closure takes up to 30 days if you have active bookings.

Email us at support@ielaan.com with your account email and a description of the issue. We respond within 24 hours on business days.